Delivery & Returns Policy

Delivery Policy

We use Royal Mail 2nd Class post for all retail deliveries. We endeavour to dispatch orders received before noon on the same day. All deliveries are subject to Royal Mail’s Terms and Conditions.

Trade orders and where we aim to have goods arrive on a specified date, we use UPS.

Returns Policy

At Cotton & Grey, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you can return your item within 14 days of purchase for a full refund. Please note that items must be returned in their original packaging and in the same condition in which they were received.

To initiate a return, please email us at info@cottonandgrey.com with your order number and reason for return. We will provide you with instructions on how to proceed with the return.

Once we receive your returned item, we will issue a refund to your original form of payment within 7-10 business days.

If you have any questions or concerns about our returns policy, please do not hesitate to contact us. We are always here to help.